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OUR STORE POLICIES

privacy policy

PRIVACY POLICY

Information We Collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How We Collect Information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why Do We Collect Information

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

 

How We Use Your Information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How We Communicate

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, and text messages.

 

We Use Cookies

We do use cookies to track general information about visitors and some apps implemented in our store will also use cookies. It's important to note that these third-party services, have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the our Privacy Policy. 

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Withdraw Your Consent

If you don’t want us to process your data anymore, please contact us at sky@skyslimesclub.com

 

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sky@skyslimesclub.com

refund policy

SHIPPING INFO

Please allow 4-6 full business days for your order to be processed and shipped.  Delays may occur due to circumstances out of our control such as weather, holidays and covid.  All orders will be shipped with USPS. ​Once your order has been placed, you will receive a confirmation email followed by an email with shipping information and tracking number.  Please allow for a few days for the tracking information to be updated with USPS. 

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Currently we are not shipping internationally. 

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For more information please email us: sky@skyslimesclub.com

REFUND INFO

All orders are final sale. Due to slime being a sensory toy for playing purposes, we do not accept any returns or exchanges for health and sanitary reasons. Slimes cannot be returned, even if it is unopened.  All sales are final.

PAYMENT METHODS

- Credit / Debit Cards
- PayPal
- Offline Payments

payment methods
shipping policy
slime care tips
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SLIME
CARE TIPS

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  • All orders come with the items that you’ve purchased, borax powder (used to make slime activator), and a slime care instruction card.  

  • Please refer to the slime care card for slime that arrives sticky, melted, hard/stiff.  

  • You can also check out our YouTube channel for tutorial to fix your slime.

  • Make sure to wash and dry your hands before and after playing with slime.

  • Keep in an air tight container when not in use.  Keep in cool temperatures.

  • Keep out of direct sunlight.

  • Do not eat slime.

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